Frequently Asked Questions

Return HERO is a service that handles retail returns for you. We pick up your unwanted items, process the return with the retailer, and ensure your refund is properly issued—saving you time and hassle.

It's simple: fill out our online return request form, schedule a pickup time, and we'll collect your item directly from your doorstep. We handle all paperwork, retailer communication, and shipping, then track your refund until it's successfully processed.

We currently serve the western suburbs of Minneapolis, including Eden Prairie, Minnetonka, Chanhassen, and Victoria. You can check if your location is covered by entering your ZIP code on our homepage.

We can process returns from most major retailers including Amazon, Target, Walmart, Best Buy, Macy's, and hundreds more. We handle items that can be transported by a single person and fit in a standard vehicle.

Our standard service fee is $15.99 per return item. We also offer a premium expedited service for $24.99 and a subscription plan at $9.99/month that includes two free returns.

You pay Return HERO only for our service. The actual refund comes directly from the retailer to whatever payment method you originally used for purchase.

Yes! If we're unable to successfully process your return and secure your refund (assuming it meets the retailer's return policy), we'll refund our service fee.

After submitting your return request through our website, you'll be prompted to select a pickup date and time slot that works for you.

Please have your item in its original packaging if possible and the original recepit issued from the retailer, along with any accessories that came with it. Our courier will provide a receipt for the picked-up item.

Most returns are completed within 3-7 business days, depending on the retailer's processing time. You can track the status of your return in real-time through your Return HERO account.

Yes, the retailers we work with do require the original copy of the receipt. This ensures the legitimacy of the original purchase and the refund is processed to the credit or debit card originally used. Make sure the receipt is included with your items when we pick them up.

You can sign up using your Google account or email address. Simply click Sign In in the top right corner of our website and follow the prompts to create your account.

Yes! Your dashboard shows all your active and past returns, including real-time status updates for each item in the return process.

You'll receive notifications via email and in your Return HERO dashboard when your return has been delivered to the retailer and when your refund has been processed.

Our support team is available via live chat on our website or by email at support@returnhero.com. We typically respond within 2 hours during business hours.

Absolutely. We use industry-standard encryption and security practices to protect your data. We never store your full credit card information. Our platform is built with security as a priority.

Yes, our website is fully responsive and works on all devices. You can submit returns, track status, and manage your account from your smartphone, tablet, or computer.